Educational videos can be an effective way to convey knowledge quickly. Electricity can sometimes be complicated and Bixia often receives questions from its customers. What kind of electricity do I get in my plug? How is my electricity price calculated? And what exactly is local electricity? These are just some of the questions that come up in the Bixia customer service.
Bixia noticed several recurring questions and wanted to create training videos to help with communication. During the project, a new graphic design language was developed to be used in several parts of the organization.
The training films have been produced in different batches and more films will be produced continuously. The videos were published on social media and used as educational material for customers.